Featured Life Style The worst customer service experience ever! 1st October 20191st October 2019 Now I’m not one to complain. Especially when it comes to our beloved NHS. But the past 24 hours have been extremely frustrating and it is not the NHS, it is the particular people and practice processes. I suppose it annoys me because it’s my job; making sure the customer experience is the best it can be. This is an example of how customer service can go quite wrong. Read More